Same-Day Shipping Guarantee: All orders for in-stock items placed before 3:00 pm EST will ship the SAME DAY (business days only).

Handling Fees: THE REFILL STATION charges NO handling fee for Customer delivery orders placed over the phone. All online orders are exempt from the handling charge. 


Shipping Errors: Additional delivery charges due to customer error (i.e., wrong address or zip code) or change will be billed directly to the customer. 


Tracking: Please provide a valid email address when ordering. Once the order is processed, we will send out an email confirmation for your review, and after the order is shipped, we will use this email to send you a tracking number. The email will also assist us in contacting you should a problem arise with your order. We try to address your concerning issues with the product order to ensure the speediest and most accurate shipping possible. 

International Orders: All orders to Hawaii, Alaska, Puerto Rico, and APO addresses will be shipped using the method that gives YOU the best rate. ALL INTERNATIONAL ORDERS MAY BE ADJUSTED TO ENSURE ACCURATE SHIPPING COSTS. We will confirm a new order total with you if the total shipping INCREASES. Order tracking is usually not available for APO and FPO addresses. You may call us to get the shipping date in those instances.


For questions regarding shipping policies, please email us at or call +1-305-640-1210 to contact us.